eIQ Platform Instructions

 

Recent changes in the major browsers require these steps to accessing the eIQ Platform

Chrome updated (v84) and eIQ Platform Compatibility

Google has recently released a new version of Chrome(V84) that has included a change that impacts the way the platform displays unit live views on the webpage. This also affects the new Edge (Chromium) browser. The primary impact is an error page when attempting to navigate to live views on the eIQ Platform.

Transformative Wave recommends downloading and installing Firefox as an alternative browser.  It can be downloaded from the Mozilla site.

You will need to re-enable TLS 1.0 and 1.1 security protocols from the browser.  To do so, please navigate your Firefox browser to the following web address: https://eiqwest.eiqplatform.com:13009

From there, you will need to click the following prompt:

After you enable, you will see the following:

No need to login, just restart your browser once you reach the page above and navigate normally to the eIQ Platform

Please send any questions you may have to support@twavetech.com